Effective Date: 12/31/2024

Overview

At DreadKnots1, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

Eligibility for Returns

You may return items under the following conditions:

• The item must be unused, unworn, and in the same condition you received it.

• The item must be in its original packaging.

• Returns must be requested within 30 days of receiving the item.

Non-Returnable Items

The following items are not eligible for return:

• Digital products or downloads.

• Customized or personalized items.

• Sale or clearance items.

Refund Process

1. Contact us at dreadknots1@dreadknots1.com with your order number and reason for return.

2. If your return is approved, we will provide instructions for sending the item back.

3. Once the returned item is received and inspected, we will notify you of the status of your refund.

4. Refunds will be processed to your original payment method within 7-10 business days of approval.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at dreadknots1@dreadknots1.com.

Shipping Costs

• You are responsible for paying shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item).

• Shipping costs are non-refundable.

Contact Us

If you have any questions about this policy, please contact us:

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Email: dreadknots1@dreadknots1.com

Website: https://www.dreadknots1.com

Thank you for shopping with DreadKnots1!